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Everyday life in a new country presents people with many new challenges: Language barriers make it difficult to communicate and thus to understand the bureaucratic jungle. To help overcome these hurdles in everyday life, the BBZ offers free refugee counseling.

Our team offers refugees support in everyday situations, for example:

  • Translation and explanation of forms and applications
  • Accompaniment to appointments
  • Interpreting 
  • Referral to professional institutions.

In which languages does the counseling take place?

Currently, we offen counseling in following languages:

  • German 
  • Arabischer
  • Kurdisch


In special cases, English, Polish and French can also be offered.

Counseling hours:

Mondays and Thursdays, 9:30 – 11:30 a.m.

Note about the Corona situation!

From March 19, 2020 to April 19, 2020, refugee counseling will also take place by telephone at 0234 – 912 84 96.
Counseling in German and in English is always possible. On Mondays, we offer counseling in Arabic in particular.
For all other languages, a callback will be made if necessary.